- Provided second level help for Sprint
Telecommunications Passport (Internet Service Provider) to customers using Microsoft
Internet Explorer and Netscape Navigator.
- Used ping, tracert, finger, winsock and
Netscan Tools to troubleshoot connectivity, email and ftp problems with Microsoft TCP/IP
remote hosts/routers and Microsoft Netbeui locally.
Senior resource for advanced and internal
Sprint customers using Win95 and Windows NT in a LAN environment.
- Familiar with Microsoft Front Page and MSIE, Netscape Navigator and NetScanTools (TCP/IP).