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  • Provided second level help for Sprint Telecommunications’ Passport (Internet Service Provider) to customers using Microsoft Internet Explorer and Netscape Navigator.

  • Used ping, tracert, finger, winsock and Netscan Tools to troubleshoot connectivity, email and ftp problems with Microsoft TCP/IP remote hosts/routers and Microsoft Netbeui locally.

  • Senior resource for advanced and internal Sprint customers using Win95 and Windows NT in a LAN environment.

  • Familiar with Microsoft Front Page and MSIE, Netscape Navigator and NetScanTools (TCP/IP).
 

Second 

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Help Desk

 


Sprint



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